Thanks for contacting the Help Desk.
Please review the table below for a list of people to contact for specific tech-related concerns who may help solve your issue before you submit a request.
If you are having an issue with your Gmail account or have an equipment issue, submit a Help Desk Request Form for Technology.
If you need support with a curriculum need or software supported by Instructional Technology, submit an Instructional Technology Help Desk Form.
ISSUE/REQUESTCONTACT PERSONCONTACT INFORMATION
(All issues other than wi-fi connectivity)
Apple Care https://getsupport.apple.com/
1-800-800-2775 (Option 3)
Assistive Technology (504)349-7912 Blocking/Unblocking of Website and Email Addresses Teaching and Learning Instructional Technology Help Desk Form Business Plus Lynne Gegenheimer firstname.lastname@example.org Cable TV Issue Cox Cable TV Cox Customer Services
Child Nutrition Verna Scully email@example.com
Clever Related App Issues & Other Instructional Technology Needs:
Imagine Espanol; Language and Literacy; Math
Teaching and Learning Instructional Technology Help Desk Form Curriculum
Additional student material needs
Additional teacher manual needs
Gmail Technology-Operations Help Desk Request Form for Technology GMetrix Bryan Bertucci firstname.lastname@example.org Performance Matters-TalentEd TalentEd@jpschools.org TalentEd@jpschools.org Single Point of Entry Tornisha Bridgewater email@example.com Teacher/School Curriculum Implementation Support:
Math: Eureka/Great Minds
ELA: HMH, Learnzillion/Guidebooks, CKLA/Amplify
Teaching and Learning Teacher Support Menu Testing
JoLynn Dunn firstname.lastname@example.org JP Schools Website Issue Christian Justrabo email@example.com
- Any issue concerning email accounts, contact the Email Administrator by emailing: firstname.lastname@example.org.
- For price quotes for ordering new hardware or software, please visit the Buytech site.
- To request an E-waste pickup, please click here to submit a Property Disposal Form.
- If your laptop was stolen, please click here to submit a stolen laptop report.
After troubleshooting with the subject matter expert listed above, and it is determined that there is a computer-related issue, and not the application, please continue to the Help Desk Request Form.